Introduction

This is a work in progress!  The IPCA staff met to define "success" for a follow up clinic visit.  The definition follows this introduction, and at the bottom of this page there is a link to a feedback form - you are invited to submit your ideas using the feebdack form.

Why do this? 

Because we want to have successful visits with our patients.  In order to do this we must have a clear vision of what a successful visit looks like so we can understand:

• What  conditions currently exist already that enable successful visits
• What barriers currently  obstruct successful visits
• What must change to remove barriers and strengthen enablers:
  • What our patients need to do to facilitate successful visits
  • What referring physicians and consultants who work with us need to do to facilitate successful visits
  • What we can do to facilitate successful visits
  • What health plans, governement, regulatory agencies must do to facilitate successful visits

The following outlines the current draft of a Definition of a Successful Follow Up Visit, as of 08-27-10.  Since there are many reasons that a patient would come in for a follow up visit we have limitted the definition to success criteria that apply to all types follow up visits:

• Starts on time,
• Everyone understands reason for appointment
  • Patient
  • All IPCA team members
• Patient’s needs are met (from patient perspective)
• Care Plan
  • Patient is educated and understands
  • IPCA staff clearly understand the care plan
  • Is clearly documented in agreed upon location in chart
• Proper documents are available at time of appointment
• Patients entire chart (demographics to necessary reports) is complete & accurate
• Provider is able to focus on core Provider activities:
  • Review data
  • Examine patient
  • Create Care Plan
  • Document Care Plan
• Billing
  • The patient understands billing issues well enough to meet his/her responsibilities
  • IPCA is paid the proper amount in a timely manner

If you have ideas to improve the definition of a successful follow up visit above, click on this link and enter your ideas on the feedback form, then press "submit"