Healthcare v2.0: A healthcare system centered on the patient’s best interest, in which Americans realize better value in illness care and are engaged and supported by their healthcare team to transition to effective self-care.
Transform the American healthcare system from v1.0 to v2.0.
HOW DOES IPCA PURSUE THE MISSION?
(*denotes strategies that set IPCA apart from other pain clinics. In italics are the three activities that form the foundation for healthcare v2.0 – the next generation of healthcare being pioneered at IPCA)
- * IPCA integrates behavioral health care with mainstream traditional medical evaluation and treatment EX: IPCA health psychologist; BH screening at consult
- * IPCA creates a well-coordinated team around each patient EX: TDR; Care Coordinators
- * IPCA promotes patient engagement in self care and a healthy lifestyle, we transition the patient to self care.
- * IPCA strives to create a patient centered culture within the program
- IPCA offers the latest interventional pain treatment and coordinates care with the best surgical programs when surgery is required
- IPCA offers the latest in medication treatment
- IPCA partners with the best physical rehabilitation and alternative medicine programs in Arizona to provide multimodal care.
- * IPCA collaborates with similarly oriented primary care health delivery systems to bridge the primary care – specialty gap. EX; El Rio partnership
- * IPCA staff are engaged in formal, national primary care teaching to engage primary care providers as partners in building healthcare v2.0 EX:PainECHO www.weitzmaninstitute.org
- * IPCA providers engage our community. We participate in health care reform that will move us forward toward the vision of a truly patient centered care system. Ex: Dr Davis is medical Director of the Employers Health Alliance of Arizona www.ehaaz.org
- * IPCA is working to create transparency in treatment outcomes and costs
We are committed to these Clinical ValuesWe will:
- Keep the patient in the center. Approach each patient with this question “what is in the patient’s best interests?”. Do what it takes to understand the patient’s situation from their perspective and the factors that shape the patient’s response to their diagnosis, present all reasonable treatment options, and help the patient make and execute the right health choices – for them.
- Relentlessly pursue excellence in customer service, always strive to do better.
- Know the medical evidence and apply that knowledge: be able to defend any recommendation to a patient with the best medical evidence available.
- Pursue clinical Integration: Integrate Behavioral and Medical evaluation and treatment whenever appropriate to do so, and make every effort to coordinate the efforts of IPCA the various healthcare providers involved in diagnosis and treatment of the patient.
- Educate and communicate effectively with the patient and their healthcare team so that we all may all participate actively and effectively in health decision-making.
- Be efficient in our use of healthcare, healthcare technology, and administrative resources
- Promote transparency. We want it to be easy those within and outside the program (patients, providers, and insurance companies) to understand why we do what we do and what outcomes we achieve.
- Minimize delays in care wherever possible
- Keep safety of our patients and our staff always in mind
We are committed to these Organizational ValuesWe will:
- Show respect for our patients and each other.
- Promote team over individual, because we know that it takes a team to guide patients from injury and illness to wellness, and stay well.
- Strive understand our own personal and our team’s results
- Learn from our results, remain open to new ideas, and have the courage to be flexible in our thinking.
- Adapt our goals and refine or change processes so that we may respond effectively to the varied needs of our individual patients, our colleagues, our staff, and to changes in the local and national health-care environment.
- Lead. We will serve as a model for how we might heal the healthcare system from within. We will assure that our programs answer the needs of the patients and the community around us; pursue clinical research that helps define our program results and refine our methods, or perhaps advance general clinical knowledge; be active in community outreach and peer education.